Privacy Policy
Last updated: February 2026
We respect your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you visit our website or contact us about a project.
WHAT INFORMATION WE COLLECT
When you contact us, request a quote, or hire us, we may collect:
- Your name, phone number (including WhatsApp), and email address
- Property area or location details you share for the project
- Project details, measurements, preferences, and notes you provide
- Photos, videos, and site details you share with us
- Messages, emails, and call records related to your enquiry or project
- Payment-related information needed to process invoices (payment handling is usually done by banks or payment providers)
When you browse our website, we may collect:
- Basic usage data such as pages visited, time spent, and referral source
- Device and browser information
- IP address (often used for security and basic analytics)
We may use cookies and similar technologies to help the website work properly and to understand how visitors use our pages. You can control cookies through your browser settings.
HOW WE USE YOUR INFORMATION
We use your information to:
- Respond to your enquiry and prepare quotes or proposals
- Schedule site visits, meetings, and calls
- Manage the project, including updates, coordination, and handover
- Share progress updates and related photos with you during the project
- Process payments and issue invoices
- Improve our services and website performance
- Send service updates or follow-ups when relevant (you can opt out at any time)
We do not sell your personal information.
WHO WE SHARE YOUR INFORMATION WITH
We share information only when it is necessary for your project or for operations, such as:
- Contractors, technicians, and suppliers working on your project (limited to what they need)
- Community management, municipalities, or relevant authorities for approvals or permits (where applicable)
- Payment processors and banks to complete transactions
- Service providers that help us run our business systems (for example email, hosting, backups, or basic analytics)
We expect partners and providers to handle information responsibly and confidentially.
YOUR PROJECT PHOTOS
We may ask to use before-and-after photos to show our work. We will not publish your name or exact address with project photos.
If you give permission and later change your mind, you can ask us to remove the photos from our marketing channels where reasonably possible.
When you contact us, request a quote, or hire us, we may collect:
- Your name, phone number (including WhatsApp), and email address
- Property area or location details you share for the project
- Project details, measurements, preferences, and notes you provide
- Photos, videos, and site details you share with us
- Messages, emails, and call records related to your enquiry or project
- Payment-related information needed to process invoices (payment handling is usually done by banks or payment providers)
When you browse our website, we may collect:
- Basic usage data such as pages visited, time spent, and referral source
- Device and browser information
- IP address (often used for security and basic analytics)
We may use cookies and similar technologies to help the website work properly and to understand how visitors use our pages. You can control cookies through your browser settings.
DATA SECURITY
We take reasonable steps to protect your information using standard security practices such as access controls, password protection, and secure storage. No method of storage or transmission is 100 percent secure, but we aim to keep your data protected.
HOW LONG WE KEEP YOUR INFORMATION
We keep information only as long as needed for:
- responding to enquiries
- delivering your project
- handling warranty or aftercare matters
- meeting legal, accounting, or compliance requirements
YOUR CHOICES AND RIGHTS
You can:
- request access to the information we hold about you
- ask us to correct inaccurate information
- ask us to delete information where appropriate
- opt out of marketing messages
- withdraw permission to use project photos
CONTACT US
If you have questions about this Privacy Policy, contact us through the website contact form or call us using the contact details on our website.